Original topic:

Yet another green line issue s21 plus

(Topic created on: 11-01-2024 02:34 AM)
1096 Views
hazikq
Active Level 1
Options
Galaxy S

I just updated my samsung s21 plus to the latest android, after the update is complete, I notice that there is a green line on my phone screen 

I did research on this issue, it turns out that many people are involved and face the same thing, some even say they have to pay for the phone screen replacement when it is not a physical damage issue, there is no official article or official announcement from Samsung about this, I hope Samsung able to deal with this issue more seriously and with more concern for users

 I also found out that Samsung once offered a free screen phone exchange regarding this issue, but unfortunately it has expired, what should I do with a screen phone that has a green line that hurts my eyes? 

No doubt, samsung screen is beautiful, but if this continues, it's hard for me to say that I will stay with samsung

9 Comments
MSNAH
Active Level 4
Galaxy S
It's time for upgrading, wait till S25 launch
0 Likes
hazikq
Active Level 1
Galaxy S
S21 plus serve me well, and i enjoy using it, but i am a student, do jot have such money to upgrading phone often, 😂
0 Likes
Mogay
Expert Level 5
Galaxy S

switch to A series if you wanna still sticking with Samsung, if you keep sticking with Z or S series Green line story will continue, Samsung still can't find a proper way to prevent green line issue, it's like a planned issue, if you buy a beautiful S series device you also buy a timed bomb issue that can blow anytime

Or if you have some money to spare just replace the screen

0 Likes
Members_oOFU02m
Beginner Level 2
Galaxy S

Yes... I guess you are right.... it's a part issue, nothing to do with wear and tear or the fault of the user... mine is S21FE5G... just this morning the light light green line appear...it will become worst if Samsung is not taking the responsibility to this issue ... many may decide to switch brands... hope not cos I hv been a galaxy user since the S7, S8, S10+ and now S21FE.... I can understand if the battery power retention goes down... it's something over time wear and tear... but for user like me just using it as a mobile, and not even playing mobile games on it or extensively using it on cameras or videos, I don't see the reason why this line issue shld appear at all...don't understand Samsung management to look into this matter....

0 Likes
Epeng80
Active Level 3
Galaxy S
Don't Samsung smartphone support for mobile games? I been told that the green line was caused by overheated from playing mobile games and paying video🔥
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MOD_02
Moderator
Moderator
Options
Galaxy S

Dear hazikq,

We understand you're facing issues on S21+.

We encourage you to walk in to your nearby service center, our technicians will be more than happy to serve you.

Before you walk in, we encourage you to book appointment first before you attend to our service center.

https://www.samsung.com/my/support/mobile-devices/book-an-appointment/

Warm Regards,

Samsung Community

0 Likes
hazikq
Active Level 1
Galaxy S
Update

Just went to the service center, but the staff ask me to pay rm800++ for the replacement, although my phone is okay and never drop, how i have been taking care of my phone, wear case all the time, but this happened when i update, then i need to pay for the repair , this is ridiculous, why i need to pay somethings that not my fault at all,
PiewPiew
Beginner Level 5
Galaxy S
Kan. Whyyy? So heartbreaking
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Sufianjre
Beginner Level 5
Galaxy S
When I update or charge my Samsung Phone, I make sure that I'm close to the fan. 📱💨 #Samsung #TechLife
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