Bluetooth not working

[earthseed]

I have restart my phone and also reset the Bluetooth settings, somehow i was unable to turn on my Bluetooth. It was working fine yesterday but now it does not seem to be working at all. Any tips, please?

[earthseed]

Yes it seems to be grey and not turn it on. Cannot turn on at all

[Dolgogi]

You can also run a diagnostic test in the Members App, in the Support tab.

[earthseed]

Yes i did that, everything is good except Bluetooth, as expected. :(

[Protonumus]

What type of mobile device are you using.

[Protonumus]

GOTO Setting > General Management > Reset > Reset WiFi and Bluetooth settings.

Then Restart mobile before trying again.

[earthseed]

Still not working :( I am using Z fold 4

[Protonumus]

😔 Out of options? Here's what to do:

Go to the Reset section and perform a Factory Reset.

First, back up your data using Samsung Cloud via. Smart Switch.

A factory reset will wipe all corruption by erasing and formatting the system drive, then reinstall a fresh copy from the ROM backup.

If this doesn't work, visit a store or device technician.

[Protonumus]

Smart Switch | Unlimited Data Backup

https://r1.community.samsung.com/t5/samsung-smart-switch/smart-switch-unlimited-data-backup/td-p/346...

[s_amsungsonny]

Hi @earthseed,

The issue that you are describing here is likely pointing to a hardware fault in your device. It normally requires an assessment or a repair at an Authorised Service Centre.

Below is a link to find some more information on our Samsung Service Centres as well as resources to book in an appointment:

https://www.samsung.com/au/support/service-centre/

Please reach out again if you need any further assistance!

Warm regards,
s_amsungsonny