Fold 4 main display stopped working

[Members_UXJgO97]

The main display on my Fold 4 just stopped working 2 days ago. I've been doing various troubleshooting, soft reset, wipe system cache, nothing. When the phone is unlocked and I have an app running, then open the phone, the main display is black while the cover display remains on and showing the app. Happens with all apps - Firefox, outlook, everything.

The phone has never been dropped. The screen looks perfect - no cracks, no bubbles, no unusual sounds when opening. It's been working perfectly until yesterday.

I'm now backing up my phone with Smart Switch to prepare for a hard reset.

I bought the phone directly from Samsung, on pre-release (so one of the first) and there's no Aussie telco app bloat on the phone, it's all pure Samsung. Very frustrated.

1. Has anybody had the main display on the fold 4 (running the latest Sammy update) just stop working and managed to fix it?
2. Is there a way to restore the google play store apps automatically after the factory reset, without having to restore from smart switch backup?
3. What's the easiest / smoothest way to backup/restore/migrate all the 2FA/MFA apps over to a spare phone during a factory reset of the Fold 4?

[SamsungClaudette · Accepted solution]

Hey @Members_UXJgO97

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,

SamsungClaudette

[Members_UXJgO97]

Thanks - backing up, migrating MFA authenticator apps, validating everything works on my backup phone took a full day to accomplish. Did a hard reset, the fold 4 is still bricked.

Very disappointing.

Delivered it to a service centre for warranty replacement/repair, let's see what happens.

Hopefully it's a quick turnaround.

[fadzy]

Update?

[hendrix6909]

I have the same problem very disappointed with the fold 4 never dropped or anything and now open the fold and nothing just a black screen. Never buy samsung again to many problem and bad customer service. This fold 4 goes to the bin 

[SamsungClaudette]

Hey@hendrix6909

I am so sorry you feel that way. Based on what you've described, I recommend for you to head into your nearest authorized service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,

SamsungClaudette

[hendrix6909]

Thank you for the links I tried them but they fail here in China as I am on holiday. I tried local Samsung  shop they said can't help me this is more frustrating  when travelling  and have phone problems  no support easier to buy new phone. Unfortunately  after 15 years using Samsung  phones the service and help has let me down. 

Thank you for trying to help 

[jessansp2010]

I have the same problem now. Ordered as pre-release on 29th August 2022. No damages, nothing, it was working fine. Suddenly the inner screen goes black as opened though it is responding to touch. Have booked an appointment let's see.

Could you please share an update? Backing up the whole phone and switching to a new phone is a full-day activity.

Just disappointed 😞

[hanpingfeng]

I got the same problem. Black screen when fully open. The main screen seems not broken since it works when 1/3 to half open. Only go black when opens more than half to full. Called Samsung associated local repair store and told to change the screen which will be around ~$670. Called Samsung online support again and told it might be a small fix and needed a prepaid $107 for sending the phone to repair center. Today the repair center at TX sent email saying that repair cost is $605.12. I guess the phone needs to be in trash bin now. It used only two years and in good condition otherwise. I paid near $1600 for it. What a waste money!!