Original topic:

Galaxy Z Flip 5, main screen not responding and not covered by warranty!

(Topic created on: 10-19-2024 08:46 PM)
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sumit7
Beginner Level 2
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Galaxy Z

In just 7 months, the Z Flip 5 screen stopped responding.
The service told us that it's not covered by warranty, and estimated the repair cost to be around 400 EUR! almost half the price of the phone!

The main screen is the weakest part of such an expensive phone.
It is pretty disappointing to know that Samsung made such a decision .

I was planning to upgrade to Z Flip 7 next year, but now obviously wouldn't.

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3 Comments
Galaxy Z
Hi @sumit7

I'm sorry to hear about the screen failure.
Since you mentioned euros in terms of screen repair, I would note that you have posted this to the Australian Samsung Members community, and no one here is able to help with your issue.

You are best to contact Samsung in your country/region relating to this matter.
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sekito
Active Level 6
Galaxy Z
Unfortunately you've been automatically routed to the Australian community and actually there's no option to choose which community you are in it is automatic depending on your location. So you actually have to wait until you go home and then post again
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sumit7
Beginner Level 2
Galaxy Z

That's very strange, and the dropdown at the bottom of the page seems dysfunctional and does not offer an option to change the country.

But, thanks for letting me know.