Original topic:

Vertical black line down middle of double screen?

(Topic created on: 08-08-2023 02:47 PM)
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Fotherz
Beginner Level 2
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Galaxy Z

Has anyone had any success with Samsung regarding a vertical blank down the centre of the fold out screen?

This is second time happened to me, first phone was replaced as occurred in under 4 weeks.  But then after a while i eventually dropped the phone, and claimed another phone through Samsung Care +.  31 days later the screen has the dreaded black line down the centre of the screen (vertically).

Now it gets interesting.  Samsung wont touch it as it is a Samsung Care + issue.  Samsung Care + wont touch the phone as it is a Samsung issue.

Pic to show what the damage is, not my exact phoneFold 4.jpg

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2 Comments
SamsungClaudette
Community Manager
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Galaxy Z

Hey @Fotherz 

I am sorry to hear that your are having this issue. Could you please send me a DM, explaining what you mean by Samsung and Samsung care + wont touch the phone. Please tell me what they said exactly.

Lis0731
Beginner Level 2
Galaxy Z
This happened to me last year and samsung were wonderful i received a new phone but unfortunately it has happened to my new one
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