I placed a pre-order for Z fold 3 on 17 August directly through Samsung online. The phone was shipped on 02 September and the tracking number have not had any movement since 03 September.
I have called Samsung support phone number 4 times since 07 September to 13 September and every time i call, someone promise me that Backoffice will call to give me an update on where my package/phone is. As of 14 September i have received ZERO call back from Samsung
I have also send an email to online support email address about 5 days ago but have not received a single response.
I paid for a phone about a month ago, which it seems now lost in transit, even after my numerous effort to find out what happened i have not been given a single solution...
To say that i am disappointed is putting in lightly, lack of customer support from Samsung is appalling.
I really hope this will be noticed by a senior manager to take action, not just to resolve my missing phone order but also to improve support/communication from Samsung.
Hi @al_syd, I am very sorry to hear of the issues you've had with your preorder. Please send an email with the following details so that I can escalate this internally:
