Original topic:

Has anyone else had this issue with their Z Fold4s

(Topic created on: 10-10-2023 04:10 AM)
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Liam05
Beginner Level 2
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Galaxy Z
So today my fold4 started having an issue where if I open the inner display the phone loses wifi connection and refuses to reconnect. it gets worse where if I have it open for more than like a minute it won't connect at all until I hard restart it.
any tips?
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3 Comments
SamsungClaudette
Community Manager
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Galaxy Z

Hey @Liam05

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

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Brylock
Beginner Level 2
Galaxy Z
I am also having issues with my WiFi and Bluetooth not scanning and picking up anything! It just stays transparent when turned on as if it is trying to search but nothing happens. I have done a hard factory reset and it still hasn't fixed the issue. I also backed up my phone to so lose the last month's of my Gallery and Texts. So not happy with the Fold 4! I've always been a Samsung mobile phone user but this fault has left a bad taste in my mouth!
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Galaxy Z

This looks like it just started happening to me today. When I close it Wifi will turn on and connect ok, but when I open the phone wifi will stop working after a minute and I can't do anything to get it to work until I fold the phone again

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