Help Needed - Unable to locate/connect to WIFI

[Ryan377]

Tried the ff steps..reset all network settings...turned off wifi location services...etc... pls help naman..ps mobile network is working fine and 9ther devices csn connect to the same network....also i am unable to switch to safe mode to remove cache partition.

[butete]

whats your provider? whats your modem

[Ryan377]

Globe router n using a deco. Powercycled both..i think my problem is w my fone not the router n the nwtwork...tried connecting to our wifi on a different house but to no avail...

[butete]

we are same then using deco,os your fold upto date, to acces recovery to wipe cache partition coneect fold to pc

[butete]

is the 2.4 ghz & 5 ghz separated?

[butete]

heres my pldt

[butete]

if your friends with your neighbor, you can go near their router and connect to their wifi, you can state for testing purposes only

[butete]

it can go to many clients and have no issue

[TeamGalaxyRene]

Hello Ryan377,

Thanks for reaching out to us in order for your beloved Samsung Galaxy device to locate and subsequently connect to a Wi-Fi. In addition to our dear Samsung member's replies, I suggest that you check and confirm the router settings; if they are set to hidden, change them, and then restart the router device. If successful, then you can now establish connectivity between your device and the router's Wi-Fi with the correct password.

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Dugai]

I think you should consider bringing it to the Samsung Service Center and have it check.

[Ryan377]

Done. They replaced my lcd..all good now.