My galaxy fold 3 trade in

[Hakim58]

I have send my galaxy fold 3 for trade in, in a perfect working order and after two weeks the trade in send me a photo of my phone in the folding area which the say the LCD screen is bleeding and they down the trade in of my mobile to $80 and I'm very disappointed customer with Samsung trade in. Could someone please help me what to do?

My galaxy Z fold 3

[jimbo13]

sorry @hakim58 but as I ahve said Asurion is straightforward 

explore transport damage option if you think if it occured during transportion

Good luck!

[Hakim58]

Thank you for your kind attention to my case I will send you the required information by email
Thanks
Hakim

[Hakim58]

I'm still waiting for $80 refund of my mobile trade up and no one cares about customer feelings and now I decided to never buy any Samsung products again 😡

[SamsungClaudette]

Hello @Hakim58

I am so sorry that you are having this issue. I would really like to look into this for you. If you could send an email with the below information filled out, through to members.au@samsung.com I will have this issue personally escalated for you.

Subject Title: SamsungClaudette - $80 refund of my mobile trade up <----Please post this in the Email Subject as well as your community Handle.

Customers Name
Online Name
Email
Contact Number
Preferred Call Back Time
State
Model
Serial Number
Product Issue

Kind Regards,
SamsungClaudette