Over samsung.

[christianMarsh]

Over samsung and their warranty. They don't sort anything. Trying to chase a refund now after a z fold 6 I had for 11 weeks they eventually replaced as a gesture of goodwill because the sim cards kept failing in only that phone. But they replaced with a fold 5 after 4 weeks of spending hours every week on chat or phone calls to them but now just ignoring everyone. Say they are sorry and will call back but never do anything. They are hopeless. 

[blunderbuss89]

You can always escalate this matter to their CEO for further assistance https://forms-prod.sprinklr.com/guided-workflows/64a289676374884b707f7a5c?gwId=6565e4a2b08c205b2e07b...

[christianMarsh]

Already tried that and it seems they weren't interested in assisting either. But I can try again.

[christianMarsh]

With the difficulty of dealing with this I've actually been considering going back to iphone unless there is a good android company that does actually deal with warranty issues.

[blunderbuss89]

I'm sorry to hear that but I've had maybe even worse experiences with Apple Customer Support. If you're looking for an Android OS still i would recommend maybe Oppo or a Pixel.

[Dolgogi]

Try shooting off an email to:
members.au@samsung.com

Include your details, order number and any other reference numbers you've been given while dealing with this matter.

[christianMarsh]

They now ignore 2 of the reference numbers and say that it was a good will gesture replacement as a faulty sim card read is not classed as a faulty phone.

[christianMarsh]

But now i don't have a phone. Because samsung are just playing with me now and not actually attempting to resolve the issue and can't even get a refund now.

[s_amsungsonny]

Hey @christianMarsh ,

I'm sorry to hear about the issues that you've been having!
So that we can investigate further into this issue, please send me a direct message with the following details:

Customer Name:
Email:
Trade-in ID:
Customer complaint:
SO/Order Number/Reference Numbers:
Purchase location:

Warm regards,

s_amsungsonny

[christianMarsh]

Christian Marshall
Muz_33@msn.com
Purchased at ozmobiles
Some reference numbers.
8218703043
4408578009
4407611354
8218703043
But also have good drive uploads. https://drive.google.com/drive/folders/1CAgTr0TU8Nge082ihu5fEB9Idf7k9iGv