Pre-ordered the Z Fold 6 on the launch day, stuck on 'order accepted'

[Mikster]

Same old story. Samsung customer service is getting lower and lower every year. I ordered the fold 6 right after the launch. The delivery was supposed to be on the 22nd of july but it's still stuck on 'order accepted' 

Tried calling and chatting with the Samsung reps but they are no help. The reason they gave me was " it was held because of verification". What verification? I have ordered numerous products over the years through the same id and used the same card. 

So now I have paid $2700 and there is no one who can tell me what's wrong with the order. Very very disappointed Samsung 

[NINJER]

Same for me, ordered white 1TB fold 6 on the 11th, received order confirmation and tax invoice immediately, but no update since the 11th, I contacted them on the 22nd, and was told they would get back to me in 7-10 business days, what a joke.

[Mikster]

And we think we have consumer rights. It's a bunch of BS

[NINJER]

Got a bum fluff email response from their eCommerce Voice of Customer team, WHAT FREAKIN ADDITIONAL CHECKS????

Good day and I hope this message finds you well.

We sincerely apologize for the delay. Please be advised the order is still undergoing additional checks with our IT Support Team. Please know that this has been raised to the relevant team to follow up on your order and you will receive a notification regarding the update.

Once your order is allocated and ready to dispatch, you will receive a notification from the courier regarding the availability of your order.

Should you have any inquiries or concerns, please feel free to reach out to us by replying to this email. Your satisfaction remains our utmost priority, and we are fully dedicated to addressing any issues you may encounter.

Kind regards,

[amit9997]

I am getting this same messages for last 5 days. Nothing happening. It must be their system generated auto response.

[Mikster]

They are not even contacting me

[amit9997]

I dont think it makes any difference. I am getting 2 messages a day but nothing happening to my order.

[Reece24]

Same issue. I think it's either a cover as they don't actually have stock for all the orders or they are not wanting to honour any orders with discounts. Like everyone getting the same generic reply. At this point it's not much better than theft.

[Mikster]

And the worst part is that we can't do anything about it

[Reece24]

Maybe threatening to go to the media or consumer watch dog will get their attention

[Mikster]

People have tried. They only get their orders cancelled