I got a replacement Ultra S22 for a malfunctioning Flip 4. However, after three months, the volume button randomly fell off (no drop or damage).
My customer support experience has been terrible (no response, no interest to discuss, etc.) with Samsung implying I did a 3rd party repair and will charge almost $400 to fix. Quick look online had people with the same issue of buttons randomly dropping. Wondering if any one had the same issue here and better handling of the case.
I am sorry that you are having this issue.
I would really like to look into this for you.
If you could send an email through to firstname.lastname@example.org I will have this issue escalated for you.
Subject Title: SamsungClaudette - Faulty phone Button <----Please post this in the Email Subject as well as your community handle.
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