Security pattern

[sekito]

I have Fingerprints set up...

When I'm using the phone and then I fold or unfold the phone to use the other screen, I should just be able to use it and it should never show me the screen which says

"For security enter your pattern"

Same thing if I'm using and then I never put the phone down and I use it within 5 seconds.

[SamsungClaudette]

Hey @sekito

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,
SamsungClaudette

[sekito]

As I said, it's not an error you're not gonna get anything out of the logs, can you understand that?

[SamsungClaudette]

Hey @sekito 

Yes i understand and the reason i asked for an error report is to see if you have any settings that are turned on that are causing this otherwise I would recommend to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette