I'm sorry to hear you're experiencing this issue with your device. Would you be able to follow the steps below and see if this helps?
Reset network settings on phone [Settings > General Management > Reset > Reset network settings > RESET NETWORK SETTINGS]
Clearing cache of Bluetooth app on phone
Settings > Apps > click on the symbol next to the Your apps heading > toggle on Show system apps and click Okay > scroll down and click on Bluetooth > Storage > click to Clear cache and Clear data.
On your Chromebook, check for any software updates that may be pending
On your Chromebook, select the Status Tray >Settings > About Chrome OS > Check for updates.
I have tried resetting the network settings. With no luck. Unable to find Bluetooth app also looked in system apps Both devices have no available updates
I suggest sending an error report via the Samsung Members app for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
