Original topic:

Z Flip 3 screen protector bubble/crease

(Topic created on: 06-24-2023 09:02 PM)
Cheong24
Beginner Level 2
Options
Galaxy Z
Can't remember last year(which months I brought), this two days I noticed that my z flip 3 screen is having bubble from the right start from a small bubbles until now moving to the middle right now. I saw lots of comments saying u can send it to the samsung centre to repair the screen. Last year I send my phone to the harvey Norman(melbourne) to fix my phone screen as it have a scratch and the sale person send to the samsung tech and didn't have warranty and it cuz me aud 500. What should I do? Do you guys think will continue the bubble and after that the screen will damage and can't use the phone? Should I plan to change to new phone?
New help!!!!!!!!!

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7 Comments
Galaxy Z
Are you able to get to a Samsung Experience Store?

Perhaps try going in, if possible, and see what they can do?

Why did it cost $500 for a screen protector, or was there screen damage as well? Screenshot_20230624_212420_Samsung Internet_1000007946_1687605860.png
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Cheong24
Beginner Level 2
Galaxy Z
Cuz not in warranty, feel like will cost a fee.
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Galaxy Z
The Samsung store wouldn't charge for advice.
You can tell them it was replaced before and failed again and see what they advise.

Depending on the outcome, you could try looking for a Korean phone shop that sells the Whitestone Dome Fold and Flip protection film. I'm not sure about other companies that produce them.

Edit: you won't get much if you sell it as it is, but you could ask the store about trade-up 🤷
Protonumus
Active Level 6
Galaxy Z
That's just the screen protector.

Take it off, then clean screen with tissue paper or sunglass wipe.

It's not needed for Flip mobile's.
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Members_WSq1g9p
Beginner Level 2
Galaxy Z

Do not remove screen protectors from flip phones, it clearly states it will void any warranty and therefore your recourse in escalating the complaint will diminish.

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SamsungClaudette
Community Manager
Options
Galaxy Z

Hey @Cheong24

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette

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Members_WSq1g9p
Beginner Level 2
Galaxy Z

Exactly what happened to mine.  Eventually, the bubble gets bigger until finally one day you close the phone shut and you will hear a popping sound, this then leads to a screen bleed.

The first time it happened Samsung replaced screen under warranty.  2 months later the bubbling/crease line was appearing again, until August i heard that dreaded popping sound, screen bleed again. 

This time I no longer wanted a replacement, to me it's a lemon.  Samsung now say physical damage to the phone and not covered.  Nonsense!.  I'm taking it up with ACCC.  Had the phone for 18months and this keeps happening, a lemon batch is all I can say.

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