Original topic:

Galaxy Z Flip3 Screen Protector Bubbles and Creases at the Fold 2nd Time

(Topic created on: 10-28-2023 08:02 PM)
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Members_WSq1g9p
Active Level 1
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Galaxy Z

CONTINUE READING, SEE SAMSUNGS REPLY 31/10/2023, STILL WAITING FOR THEM TO GET BACK IN TOUCH AS PROMISED!!!SHAME!!!SHAME!!!

I purchased the Samsung flip phone in early 2022.

Within months, the screen protector was starting to bubble at the fold.

Finally, this led to “screen bleed” and the phone was no longer usable.

December 2022, I took it to your authorised repair centre and the screen was replaced.

Within a couple of months, the same issue occurred, the bubbling around the fold area of the phone and then the dreaded pop sound when closing the phone that led to again to “screen bleed”.

I took it to your authorised repairer again, and I disagree with the outcome of abnormal incorrect use and therefore not covered via warranty.

There are superficial scratches on the phone's edges, as there was the first time, I brought it in for repair.   However, this time the repairer has added scratches to the edges, I can only assume from a sharp tool whilst trying to remove the screen.

The screen bleed is in the exact same location as the initial repair, at the fold of the phone. 

See photos with green background from first repair Dec 2022/Jan2023, next photos are from August 2023, the identical positions of screen bleed and fold crease/bubbling.

Lodging a complaint with the ACCC

General_202212304822_1.jpgGeneral_202212304907_1.jpgGeneral_202308173906_1.jpgScreen Bleed August 2023.jpgSamsung Flip phone cover front.jpgSamsung Flip phone cover.jpg

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13 Comments
shizzie
Beginner Level 2
Galaxy Z
This manufacturing defect just happened to my fold 4. Very upset
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Members_qhWTwVZ
Beginner Level 2
Galaxy Z

Don't bother getting them to REPLACE the Screen Protector, it will just start Cracking along the Fold line again in a few months!

I've had my ZFLIP3 replaced twice in 2023, now it's happened again! I want them to give me a REFUND or REPLACE it with a NON FOLD PHONE! But they just want me to take it back to the Repair Centre and said they will "ESCALATE" it They just use that word, like they're trying to help you, but once the Repairer gets your phone they will just replace the Screen Protector, till your Warranty runs out! Then your on your own, and will be Stuck with a LEMON for a Phone!

I'm also in PERTH Western Australia. I think we should all form a Group, and get onto Consumer Protection, and they can Sort this shonky Phone Problems out with Samsung. I have all my previous Repair  Invoices when they Replaced the Screen Protector, Photos, of My Phone etc. The worst part is being without a Phone for 10 Days, when it went in for Repairs, and I can't afford to be without my Phone, as I have a Very Sick husband, I had to Call the Ambulance 3 times in December 2023!

Hopefully we can all get some help with this ZFLIP Phone Problems.

Cheers Cheryl.

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shizzie
Beginner Level 2
Galaxy Z
I will also lodge a complaint to the accc if they don't repair.
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shizzie
Beginner Level 2
Galaxy Z
And move back to apple 🍎
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scauzzie
Beginner Level 2
Galaxy Z
Exactly the same thing happened with my z flip 4. I've had 2 screen protectors and 1 screen, all under warranty. In the last couple of days screen protector started lifting in the top left corner followed very quickly by screen bleed. Very disappointed. Phone is 11 months old.
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Galaxy Z

My thoughts exactly!

 

DDoD
Beginner Level 2
Galaxy Z
My new phone can not be switched off,the keys do not work.
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SamsungClaudette
Community Manager
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Galaxy Z

Hello @Members_WSq1g9p

I am so sorry that you are having this issue. I would really like to look into this for you. If you could send an email with the below information filled out, through to members.au@samsung.com I will have this issue personally escalated for you.

Subject Title: SamsungClaudette - Flip screen bubbles and crease lines <----Please post this in the Email Subject as well as your community Handle.

Customers Name

 

Online Name

 

Email

 

Contact Number

   

Preferred Call Back Time

 

State

 

Model

 

Serial Number

 

Product Issue

 

Details that you have provided the service center

 

 

Kind Regards,
SamsungClaudette

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Galaxy Z

STILL WAITING FOR CASE MANAGER BRIDGETTE FROM AUSTRALIA TO GET BACK IN TOUCH WITH ME AS PROMISED BY OFFSHORE CALL CENTRE ON THE 31/10/2023 AND 02/11/2023.

STILL NO RESPONSE TO THE EMAIL I COMPLETED AS PER THE ABOVE TEMPLATE SAMSUNG REQUESTED.

SHAME SHAME!!  I COULD LIVE WITH SHONKY SERVICE BUT WILL NOT ACCEPT BOTH SHONKY SERVICE AND SHONKY PHONE!  

 

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