Z flip 4 dead pixels

Keso0o · ‎05-09-2023

I'm having a hard time processing this problem, I think a hard object fell on my screen and now I have about 4mm of dead pixels in my screen. If I bring this to a Samsung Center, will it be covered by my warranty? I've only had my phone for 3 months 😭

TeamGalaxyRene · ‎05-09-2023

Hello Keso0o,

We are sorry to hear about your Samsung Galaxy Z Flip 4 having issues with the screen after an object fell on it, and now it has dead pixels.

I understand how you feel after caring so much for your device, and now having this problem makes you uncomfortable and unsure of what to do next.

But don't you worry; we are here to guide, assist, and offer solutions in order to have your device fixed and working as it should.

Your device has a warranty period of one year for parts, labor, and battery product hardware and the original Samsung battery. However, damage resulting from accidents, misuse, abuse, alteration, tampering, or failure of the purchaser to follow normal operating procedures outlined in the user's manual will void your device's warranty.

Just to be sure, it's still highly recommended that you submit your device for further assessment at the nearest Samsung Authorized Service Center in your area. Rest assured that our Samsung engineers and technicians are competent to make an assessment and have the technical know-how to restore it.

https://www.samsung.com/ph/support/service-center/

You can also choose to book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

Auxxiao · ‎07-02-2023

Yeah mine too😭😭 but mine is Z flip 3

And when I got to the Samsung service center they said it cost money even though I still have the warranty :( And I can't even buy Samsung Care Plus if my phone isn't in good condition... so yeah I go back home with dead pixels on my phone

mahriyah · ‎10-14-2023

After 1 year my samsung galaxy flip 4 cannot be close anymore or else it will automatically shut down the phone. Im using it right now just a normal phone and not flipping it open and close. Im very good in taking care of my phone, never been fall down or have scratches and now im very disappointed that after a yr there is dead pixel how can u fix this

Original topic:

Z flip 4 dead pixels