Original topic:

Z Fold 5, NFC failed to read

(Topic created on: 10-03-2023 08:17 PM)
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Yueh
Active Level 1
Options
Galaxy Z
Is anyone having issues with NFC payment via Google Pay, sometimes my phone payment will fail when I tap on the bus, and the only way to fix it is to restart the phone?
5 Comments
SamsungClaudette
Community Manager
Options
Galaxy Z

Hey @Yueh

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

 

Kind Regards,

SamsungClaudette

Theatralis
Beginner Level 2
Galaxy Z
Mine is not working at all on public transport - or payments. Used to work on my old Samsung Ultra - but can't seem to get it to recognise the device at all on the tram. Have tried turning NFC off and on and restarted the device. Also tried removing the Samsung case. Nothing seems to be working.
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SamsungClaudette
Community Manager
Options
Galaxy Z

Hey @Theatralis

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette

 

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Yueh
Active Level 1
Galaxy Z
I will try, but when it fail, it is often at the worse time, on bus, at the shop...
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Miljenko
Beginner Level 3
Galaxy Z

Same to mine and my wife. If you have any case, it will not work. The NFC signal is so weak on fold 5. Didn't anyone test with the normal plastic case? Will this be fixed?

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