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10-03-2023 08:17 PM in
Galaxy Z- Mark as New
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10-04-2023 11:01 AM in
Galaxy ZHey @Yueh
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Kind Regards,
SamsungClaudette
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10-05-2023 11:25 AM in
Galaxy Z- Mark as New
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10-11-2023 11:51 AM in
Galaxy ZHey @Theatralis
Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.
For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/
To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main
To find your nearest store: https://www.samsung.com/au/samsungstore/
Kind Regards,
SamsungClaudette
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10-05-2023 06:52 PM in
Galaxy Z- Mark as New
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12-13-2023 12:17 AM in
Galaxy ZSame to mine and my wife. If you have any case, it will not work. The NFC signal is so weak on fold 5. Didn't anyone test with the normal plastic case? Will this be fixed?
