Floor thresholds - Bespoke Jet Bot Combo AI VR7MD97714G/WA

[hasku]

I recently switched from a Roomba J7+ vacuum to a Samsung Jet Combo AI, and I wouldn’t have believed I’d be this disappointed. It feels like the device has no idea how to handle small 1.0–1.5 cm thresholds; it just gets stuck and spins in place. While the Roomba might briefly struggle, it at least knew to gain momentum and cross low ledges and thresholds. I’d assume this could be fixed with a software update—does Samsung have any support channel where I could raise this issue?

[alejcho]

1. Check SmartThings Settings

Open SmartThings → Jet Bot → Setting
Look for threshold/crossing or carpet options (if available)

2. Report to Samsung

Samsung Members app → Support → Error reports → Robot vacuum
* Or https://www.samsung.com/au/support/contact/
* Describe the threshold issue and request firmware update

3. Temporary Fix

* Add rubber or 3D-printed threshold ramps (files available on https://www.printables.com/)
* Lower cleaning area via map editing to exclude problematic rooms

[s_amsungjae]

Hi hasku, 

Sorry to hear that you're experiencing issues with your vacuum. 

Please try Alejcho's suggestions and if they don't make any changes, please get in touch with the Customer Support Team at https://www.samsung.com/au/support/contact/

Hope we can get this sorted out for you soon!

s_amsungjae