(Philippines) Samsung is ill-prepared towards their promotion

[Folie]

Samsung gives out coupons for a free screen protector replacement for the Z fold 3, flip 3, fold 4 and flip 4. I travelled 200 kms today, to a branch (SM MEGAMALL) indicated in the coupon thinking that I can finally get mine replaced. 

Arriving there, I immediately asked a store staff about it. His response was that the screen protector replacement was too difficult for them to perform. It was so hard that their stocks were exhausted due to multiple attempts.

I love my fold 3. I was glad to see that there was still some sort of after-sales support for my phone. The experience I had was dreadful. Resources and time were wasted.

Is there anyone who had the same experience? I would love to hear yours.

Heart-broken,

- Folie

[AdoptDontShop]

I totally agree with you on this. I wasn't accommodated as well because of that voucher. I was willing to pay but they weren't able to help me. We should have the option to just pay them.

[Dwin29]

I don't know if this post helped or what changed their mind but want to say thank you to Natasha of SM Aura. Great job. Got my screen protector replaced just now.

[AdoptDontShop]

Hi where did you get your screen protector replaced?

[Dwin29]

SM Aura. They called and sent a text message that I can go there to have my screen protector replaced.

[AdoptDontShop]

I see, was it for free or did they sti require the voucher?

[Dwin29]

Free even without voucher

[AdoptDontShop]

Thanks! Do you mind sending SM Aura's contact number please 🙏

[AdoptDontShop]

Hello, do you happen to have SM Aura's contact number or even Natasha's? I've called everyone and even emailed the CEO's Office but it didn't help me at all.

[Dwin29]

I asked permission of Natasha if I can share her number but unfortunately she resigned already so she cannot help.

[fold3user]

Any suggested third party store that can accommodate screen protector replacement?