cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Accidental Touch Protection issues?

(Topic created on: 11-03-2019 11:11 AM)
323 Views
DCastArt
Active Level 1
Options
Questions
This setting has always been on by default for me and was never bothered by it pre-Android 10. However, now most of the time when I grab the phone from any surface and try to unlock my phone via fingerprint scanner, I always have to unlock the Accidental Touch Protection screen and then use fingerprint scanner. It gets annoying having to do it almost every single time. Before I would only have to do it after usually grabbing my phone from my pocket or when it was an actual place perfect for the feature to work. Now it just happens constantly so I had to turn it off. Anybody else having this issue?
9 REPLIES 9
élan
Active Level 5
Questions
same here. I'm getting v ready to turn it off also.
0 Likes
Vader4633
Active Level 4
Questions
I turned it off 2 days into the beta. Always had it in prior.
0 Likes
livninlv
Beginner Level 2
Questions
also so having that problem
0 Likes
frankw
Beginner Level 2
Questions
I have been asked a few times as well. I thought nothing of it until now.
0 Likes
Telley
Active Level 2
Questions
yes I am having that issue as well. it does get annoying.
0 Likes
xxj3ffxx
Active Level 4
Questions
same here, could be a sensor issue. send feedback after it happens again (if it is a weird situation, like bright area, not in pocket, and not coming from a game that you left unnatended...)
0 Likes
negropy
Active Level 3
Questions
yes! really annoying
0 Likes
Jollyg
Active Level 4
Questions
same. s10+. should be a reported issue to beta team.
0 Likes
SamsungUSABetaTeam
Community Manager
Options
Questions

Please try clearing the system cache and rebooting your device.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

0 Likes