factory reset

[LTate]

I'm new to all this.  I see people saying do a factory reset. Does this wipe everything or keep what you have backed up?  And...how do you do it.. 

[Zaybo]

I would be very cautious about doing a factory reset. A lot of people immediately suggest factory reset without first trying to find a logical solution to the problem at hand. Are you trying to get rid of the beta update?

[LTate]

no i def wanna keep it...just trying to fix some issues...like not being able to watch..or even see..my videos in the gallery

[Arithe_Ferrari]

you do realize doing a factory reset doesn't remove you from the beta

[TechJahHD]

I did a factory reset after I backed up my data and it fixed a few issues I was having.

[Tel864]

You can also clear the system cache, which is also helpful and recommended, plus it doesn't remove your apps or affect your storage.

[BillyxAllen]

you can also try Clear your system cache. Power off the device, the hold the power, bixby and volume up button. Release the buttons once the Samsung/Android splash screen. Use the volume button to scroll down to "clear/delete cache. Use the power button to select. Confirm you want to clear your cache then reboot once cache has been cleared.

[SamsungUSABetaTeam]

If solution provided by @BillyxAllen doesn’t help, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.