Resetting Samsung Account on Resold device

[Rosie4eva]

Hi. I recieved this tablet last year as a gift, and it was second hand. The previous user added a Samsung Account to this device, and i can't remove it without a password.  I have no way of contacting them, and without a password to the account i can't use multiple features of the tablet. Is there any way to work around this issue?

[MAark24]

Would you like to factory reset the device to a brand new state? If so follow the steps below.

Ensure the device is powered off.

Press and hold the Volume Up and Power buttons.

Continue to hold Volume Up and Power buttons until the Android Recovery screen appears (about 10-15 seconds) then release both buttons. ...

From the Android Recovery screen, select Wipe data/factory reset.

Select Yes.

Hope this helps :)

[SamsungLaura]

Hi @Rosie4Eva, depending on which model, you may be able to factory reset the device to remove all Samsung Account data from the tablet. However, if it is a Google Account, the issue is a bit more complex as Google accounts are protected by Google. 

If it is a Google Account, your device will have an FRP lock on it, meaning it will require the password upon restarting. To remove this FRP lock you will have to pay a service fee.

I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

If you did not receive a proof of purchase, you will need a signed statutory declaration that you are the owner of the device. 

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/