Original topic:

Unable to log into Samsung account - Store page

(Topic created on: 07-25-2023 05:30 PM)
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Naganagi
Beginner Level 2
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Samsung Account

Hello,
Each time I try to login into the Australia store page, it will take me through the process of doing my password and 2FA. But after successfully logging in, it will take me back to the home page and not show me as logged in and ask me to log in again. I will then go on an endless loop of logging back in, Same thing happens when trying to login via Checkout or their website, but it will just keep reloading the same page asking to log in.

Tried 3 separate computers as well as 2 mobiles, but all have the same result with multiple browsers (Chrome, Firefox and Edge). Also tried clearing Cache and cookies and trying to log in via incognito mode on all devices.

Funnily enough it allows me to log into the US website and store as well as this members page. Tried speaking to online chat but they were unable to help and have left an email with their support.

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8 Comments
Samsung Account
That's very interesting. I've just tried on my phone and can log in without issues.

Do you have some sort of extension that may be blocking? Try disabling them all to start.
SamsungClaudette
Community Manager
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Samsung Account

Hey @ 

Thank you for your help.

Kind Regards,

SamsungClaudette

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Samsung Account
If you are using Samsung device, have your tried signing in via this option?Screenshot_20230726_080752_Samsung Internet.jpg
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SamsungClaudette
Community Manager
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Samsung Account

Hey @

Thank you for your help.

Kind Regards,

SamsungClaudette

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Samsung Account
Url????
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Samsung Account
I've seen trying in an incognito window sometimes does the trick.
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SamsungClaudette
Community Manager
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Samsung Account

Hey @djrules24

Thank you for your help.

Kind Regards,

SamsungClaudette

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SamsungClaudette
Community Manager
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Samsung Account

Hey @Naganagi

Could you please refer to the comments below and let me know how it goes?

Kind Regards,

SamsungClaudette

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