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09-26-2022 04:42 AM in
Samsung Dex
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09-26-2022 09:13 AM in
Samsung DexHi @Paloma66,
1. Try turning on full keyboard gameplay in settings (keyboard settings)
2. Do you tap 'enable touchpad' when connecting to DEX?
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09-26-2022 09:18 AM in
Samsung Dex2. I don't believe so. Where is this setting located?

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10-02-2022 12:03 AM in
Samsung DexThis setting is found from your notification panel when first connecting to DEX.
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09-27-2022 09:38 PM in
Samsung Dex
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10-02-2022 12:04 AM in
Samsung DexThanks for confirming. In that case, I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
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10-07-2023 11:17 PM in
Samsung DexI also have this problem, but my buttons partially work, but there are almost none, for example, my left mouse button moves me to the right
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10-11-2023 01:07 PM in
Samsung DexHey @Pgamec
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Kind Regards,
SamsungClaudette
