Cannot add bank card

[davidfarrell307]

Has anyone had problems adding there NAB and Commonwealth Bank cards to Samsung Wallett have been trying to add the cards to Samsung wallett on my Samsung S23 Ultra for the past week with no luck 

[RadheeshNicho]

I tried multiple time and same problem

[Adnan1023]

Does it give you pop up for verification for your card

[Adnan1023]

Don't closed the pop up for verification otherwise it will stay in pending.

[CottonSox]

Same issue here, I've switched to Google Wallet instead

[SamsungClaudette]

Hey @davidfarrell307

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

[davidfarrell307]

I have sent to error reports

[JosephW123]

I can add CBA and NAB today, I think they have fixed the issue now.

[fran67]

I can add Westpac but not CBA for a week now?

[SamsungClaudette]

Hey @fran67

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

[Nish066]

Same issue - Unable to add NAB cards to s23ultra. Have been trying for a while. They worked on my s21 ultra till a week back.