Original topic:

Cannot add bank card

(Topic created on: 04-07-2023 07:48 PM)
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davidfarrell307
Active Level 1
Options
Samsung Wallet
Has anyone had problems adding there NAB and Commonwealth Bank cards to Samsung Wallett have been trying to add the cards to Samsung wallett on my Samsung S23 Ultra for the past week with no luck 
SamsungClaudette
Community Manager
Options
Samsung Wallet

Hey @Nish066

I ma sorry to hear that you are having this issue. Could you please send us an error report so we can look into this for you. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

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RadheeshNicho
Active Level 1
Samsung Wallet
I am also having same issue and using s23+ .. please let me know what's the solution ?
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SamsungClaudette
Community Manager
Options
Samsung Wallet

Hey @RadheeshNicho

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

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RadheeshNicho
Active Level 1
Samsung Wallet

I bought my samsung Mobile and watch and unable to add NAB card .Please help ..

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SamsungClaudette
Community Manager
Options
Samsung Wallet

Hey @RadheeshNicho

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

 

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.

 

Kind Regards,

SamsungClaudette

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Samsung Wallet
Im havingb
the same issue for my s22ultra for months now since i got it.
Tried it again just now after a while and it still doesn't work.
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SamsungClaudette
Community Manager
Options
Samsung Wallet

Hey @jjjjjjjjjjjjjjjjj

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

 

Kind Regards,

SamsungClaudette

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Samsung_BxfM7GO
Beginner Level 3
Samsung Wallet

I can't add ATB financial. And it's listed as useable.

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SamsungClaudette
Community Manager
Options
Samsung Wallet

Hey @amsung_BxfM7GO

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
 

Kind Regards,

SamsungClaudette

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Aju0213
Beginner Level 2
Samsung Wallet
I have the same issue with my s23 ultra... can't add my NAB card on samsung wallet.....
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