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Original topic:

A cracked screen that is not very visible

(Topic created on: 09-10-2022 02:48 AM)
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FloppaJJS
Active Level 6
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Support
I just dropped my phone and it became like this?



image

image

image



My question are:

Q1: Why are the screen cracks like this? Every cracks in new phones are always like this?
Q2: Are these cracks normal?
Q3: Can they be repaired?
Q4: How much does it cost to repair these cracks?




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5 REPLIES 5
Pada1
Active Level 5
Support
Depende sa modelo yan. Kung walang violet na tulo ibig sbhin outer screen lang ang damage basta nagana lahat nf touch function. Kung mga 3 yrs old na cp mo palit ka na.
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butete
Expert Level 5
Support
avail na
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Shannejuan
Active Level 5
Support
Cracks depends how your phone fell and its impact to the ground.. as long as there is no damage while using your phone.. all features are functioning naman, you can delay the repair pero if aesthetically ayaw mo ng may crack, you may visit the service center .. repair of screen depends on its phone model and the gravity of the repair. 😊
Solution
Orbs
Active Level 3
Support
Just bring them to the nearest Samsung Service Center so they can do assessments, after that they will give you quotation. Please click this link to find Nearest Samsung Service Center: https://www.samsung.com/ph/support/service-center/
SamsungRightCare
Community Manager
Options
Support

Thank you, FloppaJJS, for reaching out to us here to inquire about your Samsung Galaxy device's issue having cracks on the screens. 

Hoping that our dear Samsung members here were able to satisfy your query. 

If the issue persists, please locate the nearest Samsung Authorized Service center by clicking the below link.

https://www.samsung.com/ph/support/service-center/ 

And / or you can contact us on our online Samsung support channels by clicking the below links.

https://www.samsung.com/ph/support/contact/#onlinesupport  


https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 

Hope you find this content helpful and problem gets solved.

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