Jagiya
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03-18-2022 04:21 PM in
Support
Hello! I have having major issues with my s20+ since the update last March 12. My phone is heating up even there's no app in the background and super fast charging it not working. I can charge it while on shut down but a full battery can drain in a couple of hour even when it's on powersaving mode. I hope you can resolve this issue the soonest!
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butete
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03-18-2022 04:59 PM (Last edited 03-18-2022 05:05 PM ) in
Support
try to wipe cache partition it may help, if not backup data and perform a reset.
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Jagiya
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03-18-2022 08:49 PM in
Support
hi! i tried this but it doen't help
butete
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03-19-2022 02:31 AM in
Support
It may kead to wipe data
Jagiya
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03-19-2022 06:05 AM in
Support
thank you.... i will need to back up my phone and will try a reset.. i will update once done..