cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Apps went missing

(Topic created on: 09-06-2022 12:52 PM)
229 Views
PropDucky
Beginner Level 2
Options
Support
Anybody encountered phone suddenly reboot and apps starts to go missing after every reboot?
Those apps are uninstalled after each reboot and it's random.
I am using a S21 Ultra.

0 Likes
5 REPLIES 5
xy2480
Active Level 3
Support
Ya it happened once on my tab s8
0 Likes
xy2480
Active Level 3
Support
Jus restart it again and it should fix the prob
0 Likes
renevous
Active Level 4
Support
Yesterday I just reset and all the app is gone... yeah tried to off and on it goes back normal. Fold 4 here
0 Likes
PropDucky
Beginner Level 2
Support
Yeah, actually i did immediately reboot it... But more apps disappeared.
Now after update my S21U is on a reboot frenzy.
0 Likes
SamsungNantakkumar
Moderator
Moderator
Options
Support

Hello PropDucky. I am Avinash, from Samsung.

We're sorry for the experience with your Samsung Galaxy device. Can we trouble you to perform the following troubleshooting steps?

1. Soft Reset (Force Restart)
2. Safe mode
3. Reset Settings
4. Software update

Kindly refer to the link below for further detail in regards to the troubleshooting steps above and perform above recommended steps only : https://www.samsung.com/sg/support/basic-troubleshooting-tips-for-galaxy-mobile-devices/

However, if the issue persists, we would like to propose the Smart Tutor. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in details.

Thank you.

0 Likes