Re: Bakit ganito

edward_6 · ‎01-12-2023

Device care in samsung galaxy A23 4g android 13

Sa samsung galaxy A23 4g ko sabi ng device care may virus daw ang app pero sa samsung galaxy A12 safe naman bakit ganito para sa akin safe naman ang vidmate ginagamit ko na app Since 2012 safe naman pero nayon bakit ganito

Device care in samsung galaxy A12 android version 12

TeamGalaxyRene · ‎01-12-2023

Hello earlsteeve101,

Thanks for sharing the screen shots of your Samsung Galaxy phones here, while comparing issues with threat found after virus scan.

Really understand what your feeling right now, uncertain on what to do next. But don't you worry, we are here to assist, provide quick fixes, and offer solutions to your device's errors and problems.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Also, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application" and "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)