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Original topic:

Can't properly connect to wifi after software update

(Topic created on: 12-11-2021 04:49 AM)
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Noweley
Active Level 1
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Support
Ever since I installed the Android 11 software update, I can't properly connect to my wifi. I can't open any other apps or websites except facebook, messenger, instagram, and youtube. The rest, it will say that "DNS address could not be found" or that there is no internet connection even if I'm connected to the wifi. I already did factory reset and turned my router on and off but I still can't connect properly.  My old phone(A50) is the first to suffer and now I just bought my A12 today and did the software update and I can't connect anymore. All the other devices in the house can connect to the wifi except my phone. How to fix this?
6 REPLIES 6
fruit_user
Expert Level 1
Support
Try changing your DNS to CloudFlare or Google DNS
Cloudflare DNS:
1.1.1.1
1.0.0.1
Google DNS
8.8.8.8
8.8.4.4
Solution
fruit_user
Expert Level 1
Support
To change DNS, go to your Wifi Settings, change from DHCP to Static and input 1.1.1.1 or 8.8.8.8 in DNS 1 and 1.0.0.1 or 8.8.4.4 in DNS 2, then SaveScreenshot_20211211-204529_Settings_307_1639226730.jpgScreenshot_20211211-204642_Settings_311_1639226802.jpg
Noweley
Active Level 1
Support
Thank you so much it worked. I used 1.1.1.1 for DNS 1 and 1.0.0.1 for DNS 2. It worked for both of my phones
fruit_user
Expert Level 1
Support
You're welcome 😁
Enjoy surfing the web and stay safe 👍
Amberrrr
Beginner Level 4
Support
i did this and it worked! thank you. this is very helpful! ♡
SamsungRightCare
Community Manager
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Hey there! How's your recent Galaxy experience? Hope that your fellow members were able to share their insights regarding your concern. ‌‌Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. 🙂