Cannot Claim Pre Order E-voucher

[Criskitz]

Can someone help me understand why Samsung Redemption PH DO NOT ACCEPT Smart Renewal Form and/or Official Receipt as Valid Pre Oder Application attachment.

I have already uploaded the file but they keep on rejecting it.

This is really frustrating!

[TeamGalaxyRene]

Hello Criskitz,

We are sorry about your experience with the Samsung Redemption Team that kept rejecting your uploaded files, and we apologize for the inconvenience it caused you.

I understand where your frustration is coming from, and if it happens to me, I will feel the same. But don't worry, we are here to assist, guide, and offer you solutions.

Moving forward, may I know any reference number that I can use to follow up with the dedicated team? Rest assured that the progress and updates will be communicated to your registered email only.

Thanks for your patience and understanding in this regard.

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Criskitz]

They replied again with the same generic response. Can someone from Redemption PH explain why the you constantly rejecting the Application Form from Smart Store. This is not making any sense!!!!

[TeamGalaxyRene]

Hello Criskitz,

I have checked with the team and they will escalate the issue to confirm the specific document that needs to be uploaded and will get back to you again. 

[Criskitz]

PHE20230218090255-962. Here is what is worst, when I call custumer service they are telling me that the document should be fine but the redemption team keep on rejecting it. They don't even reply the reason why the documents are not valid, they just keep replying with generic auto reply.

[Bern2Hell]

If that is a redemption code or personal code needed for redemption you just posted I suggest you removed it. As it is for your own personal data privacy. 😊

[Criskitz]

Thanks for the concern but i think this is just a reference number for redemption tracking purposes.

[Kris-C]

Same issue. I only have the collection receipt given by Smart but samsung redemption deemed it as invalid.