Cant change my themes

[crush143]

What happened why cant i change my theme in my A20s?

[butete]

had you wipe cache partition

[crush143]

Yes i already did it,

[butete]

have you also cleared data & cache

[TeamGalaxyRene]

Hello crush143,

Thanks for your inquiry here about changing the themes on your Samsung Galaxy A20s.

Themes allow you to change the look of your Samsung Galaxy device by changing colors, icons, and menus.

Your device will come with a number of pre-set themes which you can use to personalize your device. The number of themes and the theme options you have will depend on your model.

Themes are not the same as wallpapers. Themes change colors, icons and menus, while wallpaper allows you to set the background image or picture on your screen. You can find out more about changing your wallpaper here.

There are two ways to change the theme on your device.

A) Home Screen

Step 1. On the home screen, press and hold an empty area of the screen, then tap Themes.

Step 2. Using the Settings menu.

B) You can change the theme of your device through the setting menu by:

Step 1. Settings > Themes 

Step 2. Settings > Wallpapers and themes

C) To choose one of the provided themes.

Simply tap on it, then select Apply. On some devices you may need to download the Theme before selecting apply.

D) Depending on your devices operating system, the themes you have currently used or download can be found under My Themes (you may need to scroll up for this). Some devices will have the option to STORE the themes in the top right corner of the screen or More Themes to view additional themes.

E) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

F) Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

[crush143]

Thank you for replying..
But what should I do if it just keep loading it doesnt show anything just black screen and this circle in the center that keeps spinning.I didnt have a problem changing themes before updating my software but it occurs after I update my phone..