My Galaxy A01 is turning off!!

[0joshua0]

My Galaxy A01 is turning off even though I'm not turning it off?

Sometimes when I using my phone it automatically turning off.

What would I do??

[nino-ribbons]

Check that out on the Authorized Samsung Repair Center nearby. The issue could be a battery connection if it closes unexpectedly or else

[Timmyrose]

Hi member, try troubleshooting it first or factory reset. If it still doesnt work, it is better to have a professional see your device in the nearest Samsung Service center.

[TeamGalaxyRene]

Hello 0joshua0, 

Thank you for letting us know about the issue with your Samsung Galaxy A01 that is currently experiencing auto-turn-off operations while in use and not turning it off.

Really understand what you are experiencing right now, don't know what your Samsung Galaxy device's issue.

But don't worry; we're here to help, provide quick fixes, and offer solutions to your device switching-off operations.

Follow these easy steps to troubleshoot and figure out what's causing your device's performance issues.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen instructions.

B) Restarting your device.

Press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

C) Check Do not disturb schedule.

Step 1. Open the Quick settings panel by swiping down from the top of the screen.

Step 2. Touch and hold the Do not disturb icon to open up its settings menu.

Step 3. From here, you can add a schedule. Just tap Add schedule. On some devices, you may have to tap Turn on as scheduled instead, and then tap Add (the plus sign) in the top right corner.

Step 4. Enter a title and your desired preferences, and then tap Save.

Step 5. Tap the switch next to your new schedule to turn it on or off.

D) Check Set up exceptions.

Step 1. Open the Quick settings panel by swiping down from the top of the screen.

Step 2. Touch and hold the Do not disturb icon to open up its settings menu.

Step 3. Swipe to the Exceptions section, and then select from the displayed options.

• Calls, messages, and conversations:
• Alarms and sounds:
• Apps:

Step 4. You can also control what notifications are hidden by tapping Hide notifications. Critical notifications about phone activity or status will never be hidden.

• Hide all: All notifications that are not subject to an exception will be hidden.
• When the screen is off:  Full screen notifications, like phone calls, can be disabled.
• When the screen is on: You can prevent notifications from appearing as icon badges, in the notification panel, in the status bar, and in pop-up.

Upon checking the above Do not Disturb settings, you can disable them as you please.

E) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

F) Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

G) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

 Hope this content is helpful and your device's problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.