Courier and Delivery Date Issue

[Nomad_Traveler]

I pre-ordered Fold 5 last July 30 and my item was handed over to your partner courier (Consegnia) last August 4. I received an email confirmation from PH Shop and they informed me that my phone will be delivered in 2-4 business days, thus, my expected delivery date is until tomorrow, August 10. However, when I checked the order status on Consegnia's website, there's no updates since August 4. It is still under "Arrived - Manila South Hub" as of this writing.

I called your Customer Service Hotline and they gave me a different estimated delivery date which is August 15. But in Samsung Website, it says my item will arrive on August 11. I am now confused because I am getting 3 different dates! 

1st: 2-4 working days which is until August 10

2nd: August 15 as per CSR

3rd: August 11 as per Samsung site

Please advise which date I should follow. I am working in the office from time to time and I want to be at home when my package arrives! I also called Consegnia's hotline but to no avail... Not sure if that's their legit number or not.... 

This is the first time I ordered online in your OFFICIAL website and I am not happy about this whole experience! Moreover, I've read a lot of negative feedback about your partner courier and it makes me more anxious.... 

[MimiMiao]

Look for samsung groups in fb.

[Gracie74613]

It wasn't like this when I ordered my Flip4 last year that's why i did not hesistate to order online again.
Samsung should have prepared and chosen a better courier partner...
I chatted cx serv last night and all they can do was create a request to expedite delivery and assured me it will be delivered - the big question is when?

[elmereimagine]

Same frustration. Does anyone have a working contact number with Consegnia? Huhu

[Nomad_Traveler]

None. their phone is just ringing...

[Nomad_Traveler]

any updates about your preorder? in my case, nothing has changed.

[Gracie74613]

None. Still the same. No updates still...

[Nomad_Traveler]

:( worst service ever!

[elmereimagine]

I got my order just today. Status changed to For Delivery- Ready at around 9am. Then I got a call around 1pm. Finally got the order before 3pm.

[Nomad_Traveler]

good for you! I am still waiting for my phone to be delivered. :(

[Gracie74613]

How's your delivery status? Mine got delivered today - at last!
Status changed around 9am this morning and the guy came around 4pm. Hope you got yours as well...