Error Download

[FloppaJJS]

How do I fix this? Please help,

[Kisuke_Urahara]

Uninstall the current Avast in your phone, then reinstall it again with that version.

[TeamGalaxyRene]

Thank you, FloppaJJS, for your inquiry and sharing the screen shot error of your Samsung Galaxy phone while downloading anti-virus, here.

Given that error messages, it's highly probable that you have an existing anti-virus already installed, and the new anti-virus will not work due to compatibility issues.

So, I recommend to uninstall these apps, reset your Samsung Galaxy phone and then re-install the new one.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)