I have a Z fold 4, it's just been 6 months since I have been using it. But suddenly the phone doesn't go flat all the way, it's stuck at around at least 176° or so.
I didn't drop it or anything, and I really take good care of my phone, it just got stuck like that today, is there any way that I could get help from the samsung service center for it?
This is a post paid plan from globe, they don't have the gadget care anymore, I was suppose to get that. I don't know if I have samsungcare+ as well. What shall I do?
We are sorry to hear about your experience with your Samsung Galaxy Z Fold 4 having stuck issues and not opening completely flat. I feel and understand your situation, taking care of your device you loved so much that if anything goes wrong you are worried. But don't be, we are here to assist, guide you to restore your device to optimum performance.
Since we are having limited view to troubleshoot your device, so I highly recommend bringing it to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.
Standard warranty is 12 months from purchase or from receiving it from your carrier. Mine is from Smart and the inner screen got broken at 9 months. Theyr repaired it for free sa samsung service center north edsa.
Yep, I did take my phone to my service provider. They gave me a certificate that my phone was still under warranty. Really thankful for that. I had it repaired for free, hoping it won't happen again.
