Green line on NOTE 20 ULTRA

[HannaJayden]

Hello guys! Anyone experienced or experiencing same issue with our phones? We, my partner, bought our Note 20 ultra December of 2020. Just last month mine started to have one green line while scrolling on facebook. Then after 2 days became 2 lines and after a week became 3 green lines. Been in samsung center but unfortunately they did not cover the damage. They said LCD should be change and demanding 15,000 pesos plus for the repair. I already said everything like i think it was not my fault, maybe it was their software update so why i need to pay for the repair. Ending i did not let them to repair it. Then just yesterday my partner NOTE 20 ULTRA also got this green line while watching netflix on his phone. We were so shocked. Wow!! I am sure now that it was on their software fault. My GOD SAMSUNG!! please fix this problem and shoulder customer's repair for your error!! Worst unit ever!! I have my IPHONE for 4 years, every parts and system are still working. No problem at all. We regret buying Samsung brand. Never ever!!!

[SamsungRightCare · Accepted solution]

Hello HannaJayden,

Samsung care and we are here to help.

We are seeking your understanding in this situation and we are apologizing for the inconvenience it caused you and your partner.

Moving on, we are hoping, we can serve you better and allow us to meet your high expectations with the best service available.

Please reach out to us through below email.

Samsung Email 

[kenshee]

MINE TOO JUST NOW WHILE BROWAING FACEBOOK... I done safe mode and reset but still green line appear. 

[lesterville06]

Ako sinisingil ni samsung magpalit ng lcd. Green and pink line. Mahal ng cellphone. Ayusin nyo namn samsung.

[lesterville06]

Hi miss hannah resolved na po ba to?

[HannaJayden]

No kase 15k plus sinisingil kung ipapaayos daw since wala pa daw ang note 20 ultra sa memo nila na may green line issue. So far S series pa lang meron but ang alam ko not 100 percent ishoshoulder nila ang paayos.

[jotohi]

Yung sa akin din nagulat ako bigla na lang nagkaroon ng green line this morning. buset yan. Then I did some research in google at ang daming issue na ganito. Tapos gusto ni samsung is magbayad ng replacement fee for screen e kasalanan nila? Less than 2 years pa lang yung phone ko at sobrang ingat na ingat ako then all of a sudden biglang may green line?

[jotohi]

Ano po ginawa niyo? nagkaroon din sa akin ngayon umaga lang...

[HannaJayden]

Nothing to do but to replace it with a new lcd and costs you 15k plus pesos.

[HannaJayden]

Same less than years. 2 units pa ng note 20 ultra bought in the same day.