How to fix samsung not responding yo touch

[Tekoy]

Anu po kaya sira ng phone ko , kusa syang hindi nag to touch , pero kapag ni restart ko , nabalik na ulit sa normal, pero kapag tumagal nabalik na ulit sa dati 

[jamesrred]

First, let's make sure that your device is up-to-date with the latest software updates. Do this by going to Settings > Software Updates > Download and Install > and follow on-screen instructions if there is an available update.

Second, please run the Diagnostics in Samsung Members App and see if your touchscreen is working as intended.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-...

If your touchscreen isn't responding, this could be a hardware issue already. Have your phone checked at the nearest Service Center near you, or call the hotline #GALAXY to voice out your concerns.

https://www.samsung.com/ph/support/service-center/

[butete · Accepted solution]

wipe cache partition,use diagnostics here on members

[Tekoy]

Ma foformat ba yung data kapag nag wipe cache partition

[butete]

hindi po

[Tekoy]

Thank you , i try ko kaagad , tignan ko kung hindi na mag loko phone ko

[Khaled75]

Any update on the wipe cache partition?

[Tekoy]

Hindi pa naman nag loloko simula nung nag wipe cache partition ako

[SamsungRightCare]

Hello Tekoy,

Thank you for reaching out to us to inquire about your Samsung Galaxy device having issues with the sensor not responding to your touch and/or unresponsive after each time your device reboot. 

Don't you worry, we are here to provide quick fixes and offer solutions to your problems.

A) Before we begin, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software updates > Download and install > Follow on-screen messages/notifications.

B) Close all apps that are running in the background. 

Settings > Apps > Select Apps > Tap Force Stop.

C) Clear the Cache

Step 1. Turn-off your phone.
Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
Step 3. Then press and hold Power and Volume up buttons.
Step 4. Release the power button. When the recovery screen shows up, release the volume up button.
Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
Step 6. Navigate to and select Yes.
Step 7. Press the power button to select Reboot system now.

D) Optimize using Battery and Device care 

Step 1. Go to Settings.

Step 2. Select Battery and device care.

Step 3. Tap Optimize now.

E) Remove all non-Samsung certified screen protectors, cases, or any other accessory that may be touching the screen. Make sure the touchscreen is dry and clean, and remove gloves if you're wearing them. The screen may not recognize touches through gloves or extremely dry and chapped fingers.

F) Disable Touch sensitivity

If the Touch sensitivity setting is turned on when no protective film is used, the touchscreen may respond too sensitively and therefore malfunction. To disable the Touch sensitivity feature, navigate to Settings, tap Display, and then tap the switch next to Touch sensitivity to turn it off.

https://www.samsung.com/ph/support/mobile-devices/how-to-fix-an-unresponsive-touchscreen-on-a-galaxy... 

For further assistance, you may contact our Samsung online support channels below.

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

Contact Info:

#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)

If the problem persists, bring your device to the nearest Samsung Authorized Service Center. 

https://www.samsung.com/ph/support/service-center/ 

Hope this content helpful and your problems gets solved.

[Somesung]

*#0#* test your screen for touch prob.