Imei

[me_2]

Hello po tanong ko lang po kung pu-pwede po bang i-block yung nawawalang cellphone gamit ang imei address at saan po kami pwedeng lumapit para ma-block yung nawawalang cellphone?

[TeamGalaxyRene]

Hello me_2,

Thanks for your inquiry, here.

IMEI is easily blocked. You can go to the National Telecommunications Commission’s Consumer Welfare & Protection Division and have it blocked. Remember to bring the box of your phone indicating the IMEI or official receipt with you along with two valid IDs (with one government-issued ID).

You can check below website for more details.

https://ntc.gov.ph 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[me_2]

Hello po tanong ko lang po kung sakaling mai-block yung isang cellphone magagamit po ba ulit ng nakapulot. Kasi po nandoon yung lahat ng sensitive information ng kapatid ko tulad ng bank account.

[TeamGalaxyRene]

Hello me_2,

When an IMEI is blocked, it removes a device's capability of connecting to a mobile network.

Moreover, please ensure to change the password of the affected bank account, immediately.

[butete · Accepted solution]

yes need to request by going to ntc