Pink Line s20 Plus

[jayjay1087]

Hello,

I got a pink line in the middle of the screen just a week ago.

The phone was not dropped, I just saw it when I turned the phone on.

I tried to reach out to customer service center, they asked me to factory reset the phone but it didn't help.

I was asked to go to a service center but the estimate is way too expensive.

What's the next step for me?

Thank you in advance for those who will respond! 😘

[TeamGalaxyRene]

Hello jayjay1087,

Sorry to hear that, about your experience with your Samsung Galaxy S20+ having issues with pink line on screen display and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or  our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[Cefiro]

Dami na dito naka-same problem. PINKLINE, WHITELINE, GREENLINE.. whatever. Check the discussions here in Samsung Members Community, almost daily me nagproblema sa screen ng S20, S21 Series phones.

To make long story short, SAMSUNG PHL will offer you a 30% discount for your screen replacement-- costing 15k-20k, but with the condition that you buy 10K worth of their Product. 😳

[summeRamirez]

Parang yung iba free na yung repair when they bought something worth 10K. Still not the best option though.

[Cefiro]

Walang FREE repair or screen replacement, DISCOUNT lang. Then, kung gagastos ka sa replacement, baka babalik magka-pinkline ulit? kasi walang explanation ng dahilan bakit nagka line mga phones ng Samsung.

[summeRamirez]

I agree with the fact that the brand needs to address the pink/green/white line issue as there's already numerous reports in different regions.

And yes, may free. Screenshot from a community member who got their repair service at no cost after purchasing something worth 10K. I guess it depends on the service center (which clearly should not be kasi dapat streamlined across all locations) but there's nothing we can do since majority of these places are third party service providers. I sincerely hope Samsung addresses this soon.

[Cefiro]

Is this offered now? Isa pa, magulo ang Samsung Phl, hindi uniform ang repair offer nila, yong i-post nila in print sa MEMBERS, para di na kailangan tawag ng tawag sa Support, eh wala naman resolution. I tried this route many times.

[summeRamirez]

Community member had the repair around mid-December. Not sure if it's still offered, but I'd like to think that it should still be the same. And yes I agree, hindi uniform because again - the repair services are offered by a Third Party provider (if I'm not mistaken), hindi direct from Samsung. Agree ako maraming kailangan ayusin sa post-sale services nila. I just hope they act on this soon since marami na affected.

[butete]

after getting screen replaced and getting Android 13 update crossi g fingers will not have this issue again

[Cefiro]

I'm sure NO FREE REPAIR offer sa December, coz my Note20-Ultra, S-20 series pa rin, GREENLINE started ng first week. I worked it out hard to get it fixed before Christmas. Wala eh. 30% DISCOUNT kung me purchase tayo ng 10k Product niya. Greedy offer for us long time Samsung product users. You know, pati my vacuum cleaner, 2 models na nagamit ko, at my window type aircons-- of course, SAMSUNG! Taksil 🤔?