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09-30-2024 05:25 PM (Last edited 09-30-2024 09:46 PM ) in
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09-30-2024 10:17 PM (Last edited 09-30-2024 10:19 PM ) in
SupportI also hope you make the right decision.
I also like foldables, but I'm sticking with S series for now because I think they are less fragile, and I can't count on their customer service. Even the customer service reps that I email here in the members app are clueless of the features that I talk about so I think it's hopeless to talk to them, it's better to just rant here or let other users (probably unpaid by Samsung) help.
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09-30-2024 10:42 PM in
SupportI just thought when they mentioned that they have a dedicated concierge for Z series customers I would be getting better service (at least). I didn't expect that it was just a front... but really, it's just a different counter... nothing special.

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09-30-2024 11:06 PM in
SupportWe're sorry to hear about your frustrating experience with Samsung Care+, AJCabezas. Your feedback is valuable, and we'll escalate this to the right team. If there's anything else we can do, please don't hesitate to reach out.
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10-01-2024 03:10 PM in
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