S21 Ultra Main Camera Issue

[Dikhalz]

Hello S21 Ultra users out there.. got an focus issue with my s21 ultra, some users told me its an hardware issue. Is it? Thank you 

[KyleKyle]

Not just S21 Ultra. S20 Series had worse focus, but they did fixed it a bit on the S21 Series, that's all I know and what I've heard

[Dikhalz]

Ty. Hopefully this will be fix by samsung

[TeamGalaxyDD]

Hey Dikhalz,

Likely. If you've already done the basics (restarting the app, clearing its cache, wiping your cache partition) then you might want to get your device checked at a Samsung Service Center.

[Dikhalz]

Thank you so much for the response. Will do this. Ty

[TeamGalaxyRene]

Hello Dikhalz,

We are sorry to hear about your experience with your Samsung Galaxy S21 Ultra having focus issue with the camera.

Similar to our dear Samsung members' replies, we highly recommend bringing your device to the nearest Samsung authorized service center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Then, they may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or your can book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Dikhalz]

Thank you so much for the guide. 🙏🏼