pelep
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07-21-2023 01:29 AM in
Support
Any of you availed the samsung great sale where you'll get a free watch or buds? How long did you guys have to wait to get the freebies.
Been waiting for almost a month now and still there is no new update regarding my freebies. I Received an sms saying they'll replace my freebie from a 44mm watch 5 to a 40mm and a battery pack I agreed to it thinking it'll make things faster but it didn't. (Bought my s23 on june 23)
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07-21-2023 03:41 AM in
Support
Longest I had to wait was 3 weeks. It could be because of stock shortage (promotion went very well versus number of gift items available). It'll eventually come! Please get back to us if it's been 2 months without any update yet.

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07-23-2023 08:31 PM in
SupportHello there! pelep,
We hear you! Please provide here your Redemption reference # (no personal info please!) so I can expedite and follow-up with the dedicated team.
Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
pelep
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07-23-2023 09:42 PM in
Support
PHG20230623120239-662
