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Original topic:

S23 Ultra No warranty

(Topic created on: 05-25-2023 10:47 PM)
802 Views
Sanjay51
Active Level 1
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Support
I live in Singapore. Only to save on local VAT, I purchased my S23 Ultra from Dubai in a recent business trip. 
This may be known to many but I didn't know and found no need to check, that the warranty on Samsung phones are regional. Means Singapore Samsung will wash their hands off warranty for a phone bought in Dubai. (Unlike an iPhone which regardless where you buy, apple honous the warranty going by the date of activation)
So this is one reminder to business travellers Samsung ecosystem brothers. Buy from home country, pay local taxes. Samsung helps local economy. 🤪

Second thing, some apps are tweeked for Dubai use and some features used in Singapore are not available in this phone. Example Samsung Pay. I used a locally bought S22 Ultra in Singapore, so I know. The local set is able to pay for the commute by adding a transport card, possible to pay on blank screen/locked phone. The Dubai set doesn't have this function inside Samsung pay. Its still possible to pay but only when Samsung pay is open. 
I circumvented this problem by adopting Google Wallet which is possible as long as the screen is alive. No need to bring out Google wallet when paying by NFC. 

My brand loyalty to Samsung lowered one notch after this experience. 
16 Comments
Poorcitizen
Active Level 1
Support
What you got is meant to be export to dubai, sell in dubai and not anywhere else. That's "export" set.
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Sanjay51
Active Level 1
Support
By same logic, what I get in Singapore is "exported" to Singapore, to be sold in Singapore and no where else?
"Exported" from where? Samsung makes only in Korea, India and may be a few other stations. All sets are exported from there by this logic? 🤔
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Poorcitizen
Active Level 1
Support
Yes, in local context... we call it local set which is exported to Singapore.
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JP19
Expert Level 4
Support
He himself calling people inability to read English, is embarrassing himself.. he till now, still doesn't get it.

Local set = only devices carrying the respective local country code will have warrantyScreenshot_20230525_220333_Settings.jpg
Poorcitizen
Active Level 1
Support
It's OK, afterall we just want to save some money here and there.

Thank you for helping here even not being paid🤟🏾
JP19
Expert Level 4
Support
Yeah.. however, saving money over warranty is not cool.. 😢

Samsung on Shopee and Lazada often run promotions cheaper than their official stores, so sometimes they are even cheaper than export sets.

Not a problem. 😊
CALUQY
Beginner Level 2
Support
Do you have issues with your apps loading when connected to WiFi. Tada and grab just keeps loading
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