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Original topic:

S23 Ultra Wifi Issue

(Topic created on: 02-13-2023 01:00 PM)
882 Views
Bashblues
Active Level 6
Options
Support
It seems my 6 days old S23 Ultra has a defect. Compared to my Note 20 Ultra its speed test is way below- like 100 Mbps difference. Sometimes it's okay but most of the time it's not. I tried to ignore it, maybe there's really an issue with my connection but I noticed that my FB messenger in Note 20 ultra and PC are receiving messages and my S23 Ultra didn't (it takes a lot of time) even if I force update it. Can you guys try as well? Thanks

Update: added pics and videos as proof.

Troubleshooting done.

1) Tried other modem/router.
2) Tried other network.
3) Restarted the device, the routers and all.
4) Reset Network Settings.
5) Reset to Factory Settings.
6) Brought to Service Center and was left there for 3 days (reprogram) but still the same. See latest photo below.

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As of Feb 18 post reprogram from Service Center


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20 Comments
butete
Expert Level 5
Support
im using deco mesh for my wifi it maximizes and stability on all our devices
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butete
Expert Level 5
Support
as i can see you are on wifi 6 as well thats really odd
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maxq1
Active Level 7
Support
Long shot but maybe you're assigning a static addy on the S23 through the device itself. If you need to, do so through your router/modem instead. HTH
butete
Expert Level 5
Support
+1 static
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Bashblues
Active Level 6
Support
Hmm i tried connecting to the base modem and not the tp-link wifi 6 router still the same.
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Bashblues
Active Level 6
Support
I didnt do anything it just arrived and I used it immediately.
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butete
Expert Level 5
Support
thats very strange have you tried network reset on your ultra
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Bashblues
Active Level 6
Support
I haven't will do that in a bit.
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Bashblues
Active Level 6
Support
Network reset done. Same pa rin
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