S23 Ultra Wifi Issue

[Bashblues]

It seems my 6 days old S23 Ultra has a defect. Compared to my Note 20 Ultra its speed test is way below- like 100 Mbps difference. Sometimes it's okay but most of the time it's not. I tried to ignore it, maybe there's really an issue with my connection but I noticed that my FB messenger in Note 20 ultra and PC are receiving messages and my S23 Ultra didn't (it takes a lot of time) even if I force update it. Can you guys try as well? Thanks

Update: added pics and videos as proof.

Troubleshooting done.

1) Tried other modem/router.

2) Tried other network.

3) Restarted the device, the routers and all.

4) Reset Network Settings.

5) Reset to Factory Settings.

6) Brought to Service Center and was left there for 3 days (reprogram) but still the same. See latest photo below.

As of Feb 18 post reprogram from Service Center

[butete]

is your s23u came to telco or direct from samsung

[Bashblues]

Direct from Samsung. Pre-ordered online

[butete]

suggest change csc to THL

[Bashblues]

I dont have it with me na. Why change though?

[butete]

changing to THL csc enables call recording and ensure all setting will be re-programmed

[Bashblues]

Cool will do that once I have it. Thanks

[TeamGalaxyRene]

Hello BashJr,

Thank you for reaching out to us here in order to find out what's behind the Wi-Fi connectivity issues with your new Samsung Galaxy S23 Ultra.

Having seen your screen shots here, together with the replies of our dear Samsung members, there is only one way to find out, and that is to bring it immediately to the Samsung Store where you bought it from in order to have it assessed by our competent engineers and technicians. 

If the problem persists, please bring your device immediately to the nearest Samsung Authorized Service Center in your area.

https://www.samsung.com/ph/support/  

For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport 

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thank you for contacting Samsung.

[Bashblues]

I left it at Samsung Ayala Cebu. They said they need to reprogram it first and then test it. They need to download the program first for the S23 Ultra since it is a new phone (I was probaby the first who complained about it). I hope it will be fixed or replaced with a new one since it was still under the 7 day grace period.

[dulber]

Have you set completed setting up the phone. Updates and all plus your personal settings.

[Bashblues]

Yup.