Samsung m31 cant make and receive calls

[Tin95]

Its been months since i notice that I cant make calls on my sim 1 and also received calls, my boss always complains that he cant contact me but can send and receive my text messages.

What to do??

Any remedies??

[summeRamirez]

That's an odd issue. But there are several ways you can try to fix it. First is checking to see if your mobile carrier's signal is strong in your area - in my case my house is a dead zone, so people have problems calling me when I am at home. Second is try contacting your mobile carrier to report this issue, it could be something about the SIM or their network itself. Third is of the feature is available, try using WiFi Calling and see if that helps. Good luck!

[Tin95]

Hi! Thank you for your help, but in my case signal is not a problem, because on other phones they can contact me.

[summeRamirez]

So if the signal isn't the problem, could be the SIM perhaps? Unless you've already tried using that same SIM on other phones and it works then that could possibly isolate the issue to your unit. But try a working SIM on your M31 and see if that works. It is an odd issue indeed!

[Tin95]

Hi! Thank you for help. I tried using my sim on other phones and it works.

[summeRamirez]

How about a different SIM on your M31? If kahit anong SIM sa unit can't make or receive calls, could be the unit already.

[Tin95]

Huhu yees any sim on my unit m31, can't make or receive calls.

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy. As for your concern, you may opt to have your SIM card changed via your network provider. You just need to go to the nearest service center of your network carrier, then ask them for a change of SIM card (this WILL NOT change your current number). Hope to have helped you. Keep safe and have a great week ahead. 😊

[Tin95]

Hi Sir! Thank you for comment, but i tried using my sim on other phone and it works. But on my own unit samsung m31 it cant make calls and received calls.