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Original topic:

My samsung a52s 5g is having signal issues.

(Topic created on: 04-24-2023 05:31 PM)
6642 Views
iceberry
Beginner Level 4
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Support
Even if I'm in just one place, i would suddenly lose signal, even if the signal bar shows good signal (and even mobile data shows 4G connection), i would not be able to make or receive calls (and won't be able to surf the net). Already tried restarting phone, turning off sim, turning on and off airplane mode, no improvement. Sim cards work well in another device hence i don't think it's sim card or network problem. Is anyone else having similar issues with the same device?
21 Comments
Support
have you wiped partition
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iceberry
Beginner Level 4
Support
Sorry, I'm not much of a techie, so i don't know how to do that.
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Support
just plug to a pc

follow video

https://youtu.be/KqecFylVKp4
TeamGalaxyRene
Moderator
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Hello iceberry,

We are sorry to hear about your experience with your Samsung Galaxy A52s 5G not being able to make or receive calls or surf the net, and we apologize for the inconvenience it caused you.

I understand your situation after trying several times to find a good location in order to have a good signal and, at the same time, trying the SIM in another device that works well. If it happens on my device, I will be bothered too.

But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.
 
Clear Cache Wipe Partition.
 
Step 1.  Turn off the device. (Connect with type C cable) 
Step 2. Press and hold the Volume Up key and the power button.
Step 3. When the Android logo displays, release all keys.
Step 4. Press the Volume down key to navigate and select "Wipe cache partition".
Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
Step 6. Press the Power key to restart the device.
 
Boot a Samsung device into Safe Mode:
 

Step 1. Turn the device off by holding the Power button until the option to Power Off appears on the screen. Tap Power off.

Step 2. Press and hold the Power and the Volume Down buttons at the same time, to turn the device on. When you see the Samsung logo appear on the screen, you can let go of the Power button while the device boots up. Make sure to keep holding the Volume Down button.

Step 3. If done correctly, 'Safe Mode' will display on the bottom left corner of the screen. If 'Safe Mode' does not appear, repeat the steps above.

Step 4. Once you're in Safe Mode, you can remove the third-party app that is causing issues on your phone.

 

Exit Safe Mode

To exit Safe Mode, simply restart your phone and it will reboot normally. You can also enter Safe Mode by pressing the Power key, touching and holding the Power off icon, and then touching the Safe Mode icon.
 
 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Call/Message" and "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
TeamGalaxyDD
Moderator
Moderator
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Support

Hey iceberry,

If your phone is showing that you have reception but your actual experience says otherwise, the issue may lie with your network provider. It could be that the coverage area for your network could be congested, as a result of too many transmissions traveling at once. 

One thing you can try is resetting your network settings.

Head over to Settings > General management > Reset > Reset network settings. This should refresh your settings and put them back to default, hopefully fixing the problem.

Let me know if it works!

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iceberry
Beginner Level 4
Support
No, already tried that. Tried sim in a different phone, works well in other device, just not in mine. I have dual sim, each with a different network provider, problem happens to both.
TeamGalaxyDD
Moderator
Moderator
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Support

Got it. I would suggest bringing it to a Samsung Service Center to see if the issue has something to do with your device. 

You can book an appointment through your Samsung Members app, through Support > Book an appointment :) 

Gaile12
Beginner Level 2
Support
@iceberry do you have any updates? I'm still experiencing the issue of not being ablr to make/receive calls. Sim works fine in other device
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itsvie
Beginner Level 2
Support
I have the same issue with mine.. have you already resolve yours? I would appreciate it if you could share how you got yours to be working again.
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